SHIPPING FEES

USA Standard Ground Shipping on orders over $30 FREE 
USA Standard Ground Shipping on orders under $30
$5
2-Day Shipping within the Unites States*
$25
Overnight Shipping within the Unites States*
$60
INTERNATIONAL 
Canada Standard Ground Shipping $10
United Kingdom, Hong Kong, Israel, Japan, Russia, Singapore, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Hungary, Australia, New Zealand Standard Shipping
$20

 

Please allow 1 business days for processing your order.

Orders placed after 3:00 PM EST are processed the next business day.

Once your orders are processed, USPS will deliver your package within a 2 to 7 business days (excluding Hawaii and Alaska). Standard Ground Shipping to Hawaii and Alaska will take a few extra days.

*2 Day and Overnight shipping services are not available for Hawaii and Alaska.

All orders ship Monday through Friday, excluding federal holidays within the United States.

We regret that we cannot ship P.O. boxes.

Please note, orders over $300 may require a signature confirmation at delivery.

If you have any question about your order, please email us at info@onanewyork.com.

CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please email us at info@onanewyork.com with the subject line "Can I Change My Order?" Please include your order confirmation number. We will always do our best to accommodate your needs.

RETURNS

If you are not totally satisfied with your purchase, please send an email to info@onanewyork.com within 30 days of your purchase, and we will provide a return authorization and mailing information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please note that gift cards cannot be returned.

Please Note: only items purchased on www.onanewyork.com may be accepted for return. If you purchased your onå new york product at one of our authorized retailers, please contact them for assistance.

We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.

If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.

EXCHANGES

If you need to exchange a product for the same item, send an email to info@onanewyork.com and we will provide an exchange authorization and mailing information. We cannot insure that we will be able to properly locate and handle your return or exchange without the exchange authorization and the correct return address.

MISSING OR DAMAGED PACKAGES

If your package was damaged during transit, save the box and merchandise and notify us immediately at to info@onanewyork.com. Any damaged items will be replaced.

If your package is missing, we will start a trace with USPS, and take the required follow-up steps. This process takes approximately 2-3 business days.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

WHAT ITEMS ARE NOT REFUNDABLE

  • Free gifts or promotional items with retail value.
  • Products that have been significantly used.
  • Returns on partial sets.
  • Returns or exchanges from unauthorized Herbivore retailers.
  • Original shipping paid.