FAQs

What is ABC Complex?
The proprietary ABC Complex by Onå is a powerful blend of botanicals formulated to lift, hydrate, and revitalize the skin. At its core is birch tree juice extract, rich in vitamins B6 and B12, which firms, tones, and replenishes the skin. Birch tree juice has a longstanding reputation for its rejuvenating benefits, and when combined with açai berry, aloe vera, camellia oil, and centella asiatica, it nourishes, firms, and plumps the skin.

What Sets Us Apart?
Onå is a skincare line enhanced with modern clean ingredients and sustainable, stylish design. The collection combines ingredients native to Eastern Europe and Northeast Asia with cutting-edge, non-toxic actives from South Korea. This range offers vegan, cruelty-free products that deliver immediate and lasting results across multiple continents.

When is the Next Product Launch?
We have several exciting products in development! Subscribe to our emails at onanewyork.com or follow us on Instagram for updates.

What Skin Types Are Onå Products Suitable For?
Our products are designed for all skin types, including Normal, Dry, Oily, Combination, and Sensitive skin.

For specific questions, please reach out to us on Instagram @onanewyork or by email at info@onanewyork.com.

Sustainability Commitment
We prioritize sustainable practices, using glass bottles and jars where possible, along with Elemental Chlorine Free (ECF) paper and Soy Ink printing.

Are Onå Products Vegan?
Yes, our line is PETA-certified vegan and cruelty-free.

Do You Test on Animals?
No, we do not.

Product Storage
Store products at room temperature, out of direct sunlight. Refrigerating products may feel refreshing but is not necessary.

Allergen Information
Each product page provides a full ingredient list. For any additional questions, please contact us at info@onanewyork.com.

Pregnancy and Nursing Safety
We recommend consulting with your physician regarding the use of any skincare products during pregnancy and breastfeeding.

Do Your Products Contain SPF?
No, our products do not contain SPF.

Orders & Billing

Order Confirmation
Upon order shipment, you will receive a confirmation email with tracking details. If you do not receive this within 24 hours, please contact us at info@onanewyork.com.

Accepted Payment Methods
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

Billing and Shipping Information Updates
To update your information, log into your onanewyork.com account. Don’t have an account? Sign up and receive 15% off your first order!

Order Modifications and Cancellations
To modify or cancel an order, please email us at info@onanewyork.com with "Can I Change My Order?" in the subject line, including your order number.

Payment or Order Issues
If your payment is declined, ensure that your information is entered correctly. For persistent issues, contact us at info@onanewyork.com.

Promo Codes
Promo codes are case-sensitive and limited to one per order. If a code is not working, please email us for assistance.

Authorized Retailers
For retail purchase returns, please contact the specific retailer.

Becoming an Authorized Retailer
If interested in becoming an authorized retailer, please contact us at info@onanewyork.com.